New Sorenson VRS 911 – But Don’t Toss Out Your TTY!

New Sorenson VRS 911 – But Don’t Toss Out Your TTY!

Mike Maddix
Manager of Regulatory Affairs
Sorenson Communications

Sorenson VRS is pleased to be the first VRS provider to offer streamlined Emergency 911 VRS service to our customers. We are able to process emergency calls through Sorenson VRS due to our partnership with Intrado, a worldwide leader in telecommunications solutions.

Deaf callers who need to place an emergency call through Sorenson VRS can access the 911 services number 24 hours a day, 7 days a week, 365 days a year. Sorenson VP-100 and VP-200 videophone users who make 911 calls are immediately recognized by the Sorenson VRS system and given prioritized handling. However, please do not place false 911 calls with the hope to have your call answered more quickly. False 911 calls will simply tie up valuable resources for everyone.

Even with this new service, we caution you not to toss out your TTY equipment because TTY calls are still the best means for emergency personnel to quickly identify a person’s location. In an emergency, dial 1-9-1-1 using a landline telephone or a TTY to ensure immediate attention and identification of your location. The need for a TTY is especially apparent when an emergency occurs during a power outage which would cause your TV and videophone not to work. In all situations, TTY is still a more reliable way to contact emergency services.

We hope you won’t have an emergency. But, if you do, rest assured that Sorenson VRS offers another way for you to contact someone quickly who can help you. Sorenson Communications promises to continue to create innovative and useful solutions for you-like our Emergency 911 VRS service.

To read more Sorenson VRS November Newsletter 2006:

http://www.sorensonvrs.com/newsletter/november_2006.php

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