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T-Mobile Google G1 Smartphone
Patty Albee here. I’m contacting all of you because I want to share
my experience with the new T-Mobile G1 smartphone. I just got mine two
nights ago. I love it, but unfortunately, the rate plan discriminates
against deaf and hard of hearing customers.
Why do I say this? Because T-Mobile boldly advertised what appeared
to be a $35 rate plan for data only. If there was any mention of
having to have a voice plan along with the data plan, it was either
missing entirely or in very fine print. In fact, when I called
T-Mobile to verify that they had my pre-order, I was told that the
rate plan would be $35 and only $35 with no voice plan. When I called
today to change the rate plan from my current MDA to the G1, the
customer rep I talked to today told me I had to have a voice plan
along with the data plan. Turns out the cheapest voice plan costs $29!
So I’d have to pay $54 per month for a voice plan I don’t need, and a
data plan I do need with unlimited text messaging. Something is wrong
with this picture.
The customer rep told me there are other T-Mobile devices that will
work with a data-only plan, and that the G1 was designed to require a
voice plan along with a data plan. How unfair is that? Why should deaf
customers to have to use an older model T-Mobile device that doesn’t
have Android and 3G networking capabilities, when other carriers like
AT&T’s iPhone and Sprint Blackberries can offer data-only plans with
3G networking?
I wonder if you would like to let you know about this, so that they
won’t be disappointed like I was. Do I have any options at this point?
If the G1 only works with a voice plan, I think T-Mobile should offer
me one at a discounted rate since I won’t be using it AT ALL.
Thank you,
Patty Albee
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I called to ensure that when looking in internet about the plan around early November, and they said they actually were planning to make a data only plan in January 2009….that’s what they said….
Who told you about this plan? The customer rep from the T-Mobile headquarter or from the retailer store? Who are "they"? That is very vague sentence. Sorry about it.
Sorry for the delay, the customer rep. was the one who explained about making only data plan for the deaf in January…it was the Customer rep in T-mobile…
We also asked about the GPS plan….he said that for GPS feature it would cost 7 bucks extra a month….but it also has a lower kind of GPS that uses phone towers between the area to figure where you are but its not AS accurate as the real GPS which will be 7 bucks a month…
Sorry for the vagueness….I didn’t call the customer rep, my family member did easier since I am deaf myself…
Right now we will be calling T-mobile soon and see what’s up…I’ll try to keep you updated!
I purchased a G1 this afternoon only to discover that they don’t have a deaf friendly data only plan. I basically was asked if I’d be interested in one of their sidekick or blackberry models that currently do have data only plans. I don’t know about you, but where I reside AT&T and Verizon are far superior service carriers. If it comes down to “settling,” for a bb, I won’t be doing so with T-Mobile. Quite a shame as I was all set to renew my 2 year contract with them and as a result they’ll be losing a long term customer. Does anybody else feel this isn’t exactly providing equal access?
I ran into the same problem and so purchased a Behold. I was paying 39.99 for that data plan and then 14.99 for text messaging. However, I hate the Behold, after having different sidekicks for years I expect some applications and downloads to be available, all the Behold has is weather or maps. So I called about the G1 and was told the same thing, to pay the 35 PLUS 29.99 for a voice plan I could not use. I asked to be transferred to the loyalty dept, since I am a long time customer, and was given a discount to a 19.99 phone plan. The total of which is comparable to what I was paying for the Behold service. For someone coming off of having a sidekick though, its a huge increase and very discriminatory.
Update: After a couple of discouraging attempts, I decided to try calling T-Mobile one more time and have just discovered that I have the option of paying $39.99 per month for their total internet package! This doesn’t include text messages, but you have the option of paying $5 extra for 400 texts, $10 for 1k texts, and $15 for unlimited texts. This so made my day!