Denied Access by Wells Fargo? File Your Claim By January 29, 2012
The National Association of the Deaf (NAD) urges customers who were
refused access to Wells Fargo Bank or Wachovia Bank services before
June 1, 2011 to file a claim with the U.S. Department of Justice (DOJ).
Refused access includes denial of relay call to Wells Fargo or failure
to provide effective communication such as sign language interpreter
for meetings while visiting a Wells Fargo branch.
The DOJ entered into a settlement agreement with Wells Fargo which will
pay up to $16 million to compensate individuals who experienced
discrimination in violation of Title III of the Americans with
Disabilities Act (ADA) when trying to call Wells Fargo, access Wells
Fargo’s services, or visit one of Wells Fargo’s retail stores.
Prior to the settlement, Wells Fargo refused to accept relay calls from
deaf and hard of hearing individuals. The NAD led the way in filing
over 15 complaints with the DOJ for deaf and hard of hearing
individuals against this illegal practice.
The NAD can help you file your Wells Fargo complaint if you contact us
by 12 pm (noon) Eastern Standard Time (EST) on January 25, 2011. You
can file a claim by yourself directly with the DOJ up to January 29,
2012 by following the link below: