Director of Operations: San Antonio Interpreters (SAI)
FLSA Status: Exempt
Reporting To: CEO
Job Summary: SAI provides communication access services throughout South Central Texas. Director of Operations is responsible for the successful and profitable management of a dynamic program; ensuring services are provided with maximum quality and efficiency. Director of Operations also provides agency-wide leadership. SAI is an agency headquartered in San Antonio, Texas. SAI works in a fast paced environment and industry.
Essential Job Functions:
? Develops and implements Marketing Plan to expand customer base.
? Builds and maintains customer relationships and partnerships; develops leads and pursues business opportunities
? Monitors developments and trends in the field, responding to emerging needs
? Maintains community relations (Deaf and interpreting communities.) Solicits input/feedback and ensures customer satisfaction
? Provides information regarding program/agency/interpreting field, including presentations
Program and Contract Management
? Collects and analyzes program statistics
? Develops and maintains policies needed for smooth operations
? Prepares and monitors the program budget
? Act as POC and maintains contract compliance with a variety of state, federal and private contracts. Provides regular reporting as required
? Responds to RFPs and bids as needed
? Other duties as assigned
? Supervises/evaluates administrative staff (finance, operations and interpreter supervisor)
? Maintains a sufficient pool of qualified interpreting staff and independent subcontractors to include Deaf Support Specialists.
? Acts as Manager On Duty (MOD) to troubleshoot staff needs after hours on a rotating basis.
? Monitors interpreting pool, approving leave while maintaining sufficient staff resources
? Works with HR regarding hiring, firing and disciplinary actions as needed.
? Responsible for coverage of State contract interpreting during business hours
? Available for on-demand, back up or emergency interpretation as needed.
? Excellent communication skills, both interpersonal (English and ASL) and written.
? Minimum of two years’ experience with supervision
? Ability to provide positive leadership to a diverse workforce
? Ability to analyze business metrics to determine program efficiency
? RID/BEI Certified Interpreter with at least 5 years post certification interpreting experience
? Knowledge of state and federal regulations regarding language access for deaf people
? Fluency with a variety of computer programs/software used for scheduling and data collection (or ability to learn)
? Certification from the Registry of Interpreters for the Deaf (RID)
? Bachelor’s Degree – interpreting or business related
? Traditional Office Environment within an agency providing a wide variety of services Salary: Competitive Salary based on qualifications, experience and proven performance record; Health & Dental Benefits, Paid Vacation and 401(K)
Position open until filled
Interested applicants please email [email protected]
For interview consideration the email must contain the following information:
1. Cover Letter with Salary Proposal
2. Resume and Any Recommendation Letters