The Specialized Telecommunications Assistance Program (STAP) Customer Services Representative is hired by and is accountable to the Director and reports to the STAP Specialist main point of contact and performs complex (journey-level) customer service and technical program assistance work.
Work involves providing external customer service support, receiving and responding to public inquiries for the STAP, and processing STAP applications.
Duties include: responding to external client inquiries, providing consultative services and technical assistance to staff, applicants, certifiers, and the general public, processing STAP applications, updating applicant files, and providing consultative services regarding specialized telephone related equipment.
Works under general supervision with moderate latitude for the use of initiative and independent judgment. May train others. Performs other duties as assigned.
The application can be found at: