Job Opportunity: Program Specialist IV (BEI) – Austin

HHSC Office of Deaf and Hard of Hearing Services is hiring a BEI position!

Program Specialist IV

The Board for Evaluation of Interpreters (BEI) Program Specialist is hired by, is accountable and reports to the BEI Program Manager and performs highly complex (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing the Office of Deaf and Hard of Hearing Services, Board for Evaluation of Interpreters (BEI) interpreter certification program and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May train, lead, and/or prioritize the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Performs other duties as assigned to maintain department operations.

Essential Job Functions:

Provides administrative and technical assistance related to certificate and permit requirements to the general public, interpreters and agency staff, answers questions and explains certification and permit levels; and supplies information regarding certificate and permit processing, rules, policies, and procedures. Evaluates customer service processes and procedures and resolves customer service problems. (20%)

Coordinates the review and evaluation of service delivery system methods, functions, operations, outputs, activities, and trends to identify gaps in resources and recommends and implements improvements to resolve technical problems. Coordinates and collaborates with program staff in program planning, development, implementation, analysis, and documentation of agency program(s). (20%)

Oversees, develops, monitors, and updates project schedules, resource requirements, and cost estimates and projections; assesses the effect of adjustments; oversees and/or compiles and distributes project information, status reports, and project budget expenditures; oversees the development of project plans, and project procedures. (20%)

Responsible for maintaining confidential testing materials to preserve integrity of state certification tests, conduct criminal background checks, develops schedules, administers interpreter certification testing local and off-site, processing certification renewals, and provides technical assistance to candidates. Coordinates rater training and scoring sessions local and off-site, and in accordance with out-of-state licensing agreements. (15%)

Addresses complaints against interpreters filed with DHHS. Works with legal and the BEI Board to resolve complaints. Responds to complainants and interpreters regarding complaints. (15%)

Analyzes and evaluates reasonable accommodation requests for testing, recommends and justifies; reviews continuing education unit documentation to ensure program compliance; oversees the coordination, documentation gathering, program planning, and scheduling of the BEI advisory board meetings. (10%)

Performs related work as assigned.

Knowledge Skills Abilities:

Experience in a field related to interpreter certification. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

Experience in project management.

Knowledge of local, state, and federal laws related to the field of interpreting; of the interpreting needs of the community, and of American Sign Language.

Knowledge of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.

Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to train, lead, and/or prioritize the work of others.

Ability to respond to public inquires in a timely manner, provide information as needed, to communicate effectively in writing, to deal with difficult people in a professional, courteous and tactful manner, and to multitask.

Ability to communicate effectively using American Sign Language is preferred.

Ability to interpret rules, regulations, policies, and procedures.

Skill in organization and time management, in customer relations regarding the provision of technical assistance, in coordinating activities, and in analyzing and resolving problems regarding compliance with program requirements.

Skill in project management, scheduling, and estimating; and in the use of standard office equipment, computers, and computer software.

Registration or Licensure Requirements:

May require CTCM.

To apply:

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