{"id":12362,"date":"2010-11-18T09:45:19","date_gmt":"2010-11-18T14:45:19","guid":{"rendered":"http:\/\/deafnetwork.com\/wordpress\/?p=12362"},"modified":"2010-11-18T12:44:46","modified_gmt":"2010-11-18T17:44:46","slug":"state-public-utilities-commission-discusses-relay-texas-confusion","status":"publish","type":"post","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/2010\/11\/18\/state-public-utilities-commission-discusses-relay-texas-confusion\/","title":{"rendered":"State Public Utilities Commission Discusses Relay Texas Confusion"},"content":{"rendered":"

State Public Utilities Commission Discusses Relay Texas Confusion 11\/16\/10<\/strong><\/p>\n

Greg Sherman
\nCBS 7 News
\nNovember 16, 2010<\/p>\n

The state Public Utilities Commission is going around the state on a
\ncampaign to eliminate confusion on it’s program called Relay Texas.<\/p>\n

Today the program stopped by Big Spring to talk to local businesses about
\nthe program and the myths.<\/p>\n

Relay Texas was created more than 20 years ago as a way to help those who
\nare deaf or hard of hearing communicate over the telephone with businesses
\nand others through an operator and T T Y.<\/p>\n

Recent concerns about scams and fraudulent calls have led many businesses
\nacross the state to either not accept the calls or hang up without knowing
\nwhether the call was legitimate.<\/p>\n

But administrators of Relay Texas say hanging up on those calls could mean
\nhanging up on potential business.<\/p>\n

“I’m hopeful that businesses will understand that it’s very important to be
\npatient and listen fully to a Relay Texas call when they receive one. It is
\na very viable service and quite frequently used by individuals who that is
\ntheir only mode to make a telephone call,” said Eileen Alter, Relay Texas
\nAdministrator.<\/p>\n

Debbye ValVerde with the chamber says, “Our deaf community is a big
\ncommunity here in Big Spring and they too want to be able to shop locally,
\njust like the rest of us. So what a better way to learn how to communicate
\nwith them, how to give them the best customer service that we can.”<\/p>\n

Tim Walsh, Manager of the Big Spring Wal-Mart, was among those business
\nleaders in attendance. He said they facilitate deaf customers everyday and
\neven employee deaf workers.<\/p>\n

“Just to be open minded about it. Just something else to learn. Something
\nelse that can help me provide better for the customers of Big Spring.”<\/p>\n

Today’s event was sponsored by Howard College and the Big Spring Area
\nChamber of Commerce.<\/p>\n

For more information on Relay Texas:<\/p>\n

– visit http:\/\/www.relaytexas.com<\/a><\/p>\n

– email sprint.trscustserv@sprint.com<\/p>\n

– call 800-626-3777<\/p>\n

Source:
\n http:\/\/www.cbs7kosa.com\/news\/details.asp?ID=22498<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

State Public Utilities Commission Discusses Relay Texas Confusion 11\/16\/10 Greg Sherman CBS 7 News November 16, 2010 The state Public Utilities Commission is going around the state on a campaign to eliminate confusion on it’s program called Relay Texas. Today…<\/p>\n

Read more →<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[81,51,35,24,7143,213,7142,457,1410,60,7141],"class_list":["post-12362","post","type-post","status-publish","format-standard","hentry","category-deaf-news","tag-big-spring","tag-business","tag-community","tag-deaf","tag-hang-up","tag-howard-college","tag-public-utilities-commission","tag-telephone","tag-texas-relay","tag-tty","tag-wal-mart"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p752R-3do","jetpack-related-posts":[{"id":12365,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2010\/11\/18\/deaf-residents-asking-people-not-to-hang-up-when-they-call\/","url_meta":{"origin":12362,"position":0},"title":"Deaf Residents Asking People Not To Hang Up When They Call","author":"Grant Laird Jr","date":"November 18, 2010","format":false,"excerpt":"Deaf Residents Asking People Not To Hang Up When They Call by Anayeli Ruiz NewsWest 9 All it takes is a minute of your time. 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The \u201ccaller\u201d will claim\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":228,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2006\/08\/27\/sprint-and-relay-texas-build-on-16-year-relationship-to-provide-communications-services-to-dhh-individuals\/","url_meta":{"origin":12362,"position":2},"title":"Sprint and Relay Texas Build on 16-Year Relationship to Provide Communications Services to DHH Individuals","author":"Grant Laird Jr","date":"August 27, 2006","format":false,"excerpt":"News Releases Sprint and Relay Texas Build on 16-Year Relationship to Provide Communications Services to Deaf and Hard of Hearing Individuals Media Contact: Stephanie Taliaferro, Sprint, 913-794-3658 stephanie.c.taliaferro@sprint.com OVERLAND PARK, Kan. \u2014 08\/22\/2006 Building on a successful, long-term relationship, Sprint (NYSE: S) will continue to provide assistive communications services to\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":990,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2007\/01\/01\/skywarn-and-hazardous-weather-conference-dfw\/","url_meta":{"origin":12362,"position":3},"title":"Skywarn and Hazardous Weather Conference – DFW","author":"Grant Laird Jr","date":"January 1, 2007","format":false,"excerpt":"Join Collin County Amateur Radio Emergency Service (ARES) with its partners the cities of Allen, Frisco, Lucas, McKinney, and Plano for: Collin County Skywarn and Hazardous Weather Conference Presented by the National Weather Service Saturday January 20, 2007 Sign Language Interpeters will be provided for the Deaf and Hard of\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3135,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2008\/03\/19\/relay-texas-town-hall-meeting-in-corpus-christi-with-free-pizza\/","url_meta":{"origin":12362,"position":4},"title":"Relay Texas Town Hall Meeting in Corpus Christi with Free Pizza","author":"Grant Laird Jr","date":"March 19, 2008","format":false,"excerpt":"Relay Texas Town Hall Meeting in Corpus Christi! 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