{"id":12693,"date":"2010-12-24T16:12:09","date_gmt":"2010-12-24T21:12:09","guid":{"rendered":"http:\/\/deafnetwork.com\/wordpress\/?p=12693"},"modified":"2010-12-27T19:28:28","modified_gmt":"2010-12-28T00:28:28","slug":"vyopta-enables-automated-workflows-for-asl-translation-video-contact-center-services","status":"publish","type":"post","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/2010\/12\/24\/vyopta-enables-automated-workflows-for-asl-translation-video-contact-center-services\/","title":{"rendered":"Vyopta Enables Automated Workflows for ASL Translation Video Contact Center Services"},"content":{"rendered":"

Vyopta Enables Automated Workflows for ASL Translation Video Contact Center
\nServices<\/strong><\/p>\n

Vyopta\u2019s vAdapt Suite connects ASL interpreters from The Betty and Leonard
\nDeaf Action Center with patients at healthcare facilities – anywhere,
\nanytime.<\/p>\n

Austin, Texas (PRWEB) December 17, 2010<\/p>\n

Vyopta, a software developer of applications that transform business models
\nusing Cisco TelePresence technology, today announced that its vAdapt Suite
\nis deployed at The Betty and Leonard Phillips Deaf Action Center of
\nLouisiana (DAC). The Vyopta vAdapt solution automates and manages the
\nworkflow necessary to connect deaf and hard-of-hearing patients with remote
\nAmerican Sign Language<\/p>\n

American Sign Language\u00a0(ASL) interpreters. The vAdapt Suite eliminates the
\nneed for multiple telephony calls to find, schedule and connect an ASL
\ninterpreter, who may be located anywhere in the United States. The Vyopta
\nsolution helps the DAC scale its business quicker and cost-effectively while
\nmaximizing the utilization of its ASL interpreters to meet growing customer
\ndemand. The vAdapt Suite also supports tracking of interpreters utilized and
\ntheir respective service times by customer for accurate billing.<\/p>\n

The vAdapt Suite integrates seamlessly with the Cisco TelePresence platform
\nacquired by the DAC and implemented by SKC Communications, a full-service
\ncommunications technology integrator.<\/p>\n

\u201cThis new Vyopta\/Cisco solution allows us to provide a higher-quality
\nservice to our clients,\u201d said David W. Hylan Jr., DAC\u2019s Executive Director.
\n\u201cWe can provide our clients the ability to connect quickly to an ASL
\ninterpreter using HD video. The Vyopta product also enables accurate billing
\nand reimbursement for interpreter services.\u201d<\/p>\n

\u201cWe\u2019re proud to work with the DAC in advancing its capabilities for delivery
\nof ASL interpretation services to deaf and hard of hearing patients
\nthroughout the continuum of healthcare,\u201d said Alfredo Ramirez, President and
\nCEO of Vyopta. \u201cThe vAdapt Suite helps healthcare service providers conform
\nto accessibility requirements in the Americans with Disabilities Act
\n(ADA).\u201d<\/p>\n

About Vyopta Incorporated<\/p>\n

Vyopta develops powerful software applications that integrate TelePresence
\nvideo into mission critical processes. Vyopta\u2019s solutions help clients \u2013
\nfrom Fortune 500 to small businesses \u2013 transform current business models for
\nmore efficient and effective performance in areas such as high-touch
\ncustomer sales, services and telehealth. For more information on Vyopta,
\nvisit http:\/\/www.vyopta.com<\/a>.<\/p>\n

About SKC Communications<\/p>\n

Founded in 1986 as a Plantronics headset distributor, SKC has grown to
\nbecome a full-service communications technology integrator, offering
\nsolutions in headsets, voice, videoconferencing and audio\/visual
\nintegration. SKC provides technology solutions that enable its clients to
\nbetter collaborate, communicate and connect with their key stakeholders –
\nany time and any place. SKC focuses on ensuring you have the right
\ncommunications technology to achieve your business goals now and in the
\nfuture. For more information on SKC, visit http:\/\/www.skccom.com<\/a>.<\/p>\n

About The Betty and Leonard Phillips Deaf Action Center of Louisiana<\/p>\n

The Betty and Leonard Phillips Deaf Action Center is a private non-profit,
\nIRS 501(c)(3), community service organization, serving approximately 18,00
\ndeaf, hard of hearing, multi-handicapped deaf. Established in 1982, the
\nCenter provides comprehensive services through one central agency to “bridge
\nthe gap” between the hearing and deaf worlds. For information about DAC,
\nvisit http:\/\/www.deafactioncenter.org<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Vyopta Enables Automated Workflows for ASL Translation Video Contact Center Services Vyopta\u2019s vAdapt Suite connects ASL interpreters from The Betty and Leonard Deaf Action Center with patients at healthcare facilities – anywhere, anytime. Austin, Texas (PRWEB) December 17, 2010 Vyopta,…<\/p>\n

Read more →<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[7488,1629,23,21,7486,7485,881,7489,24,451,1412,7490,40,613,17,7482,7484,7483,7487],"class_list":["post-12693","post","type-post","status-publish","format-standard","hentry","category-deaf-news","tag-alfredo-ramirez","tag-american-sign-language","tag-asl","tag-austin","tag-cisco","tag-cisco-telepresence","tag-dac","tag-david-w-hylan-jr","tag-deaf","tag-deaf-action-center","tag-hard-of-hearing","tag-healthcare-facilities","tag-interpreter","tag-louisiana","tag-texas","tag-the-betty-and-leonard-deaf-action-center","tag-video-contact-center-services","tag-vyopta","tag-vyopta-incorporated"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p752R-3iJ","jetpack-related-posts":[{"id":14615,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/06\/05\/tell-the-la-commission-for-the-deaf-ask-deaf-first\/","url_meta":{"origin":12693,"position":0},"title":"Tell the LA Commission for the Deaf “ASK DEAF FIRST!”","author":"Grant Laird Jr","date":"June 5, 2011","format":false,"excerpt":"Tell the LA Commission for the Deaf \"ASK DEAF FIRST!\" STARTED BY Deaf Action Center of Louisiana OVERVIEW My name is Patty Warmack, as a person who is Deaf and the President of the DAC, I was shocked to learn on Friday, April 1, 2011 the Betty and Leonard Phillips\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":28499,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2014\/09\/04\/charity-profile-deaf-action-center-of-louisiana\/","url_meta":{"origin":12693,"position":1},"title":"Charity Profile: Deaf Action Center of Louisiana","author":"Grant Laird Jr","date":"September 4, 2014","format":false,"excerpt":"Charity Profile: Deaf Action Center of Louisiana Name: The Betty and Leonard Phillips Deaf Action Center. Location: 601 Jordan St, Shreveport, Louisiana Mission: To achieve full community life for children and adults who are deaf or hard of hearing \u2014 by empowering one person at a time. Executive director: David\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16105,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/10\/04\/updated-magic-comedy-show-tour-2011-houston-austin-and-also-mississippi-louisiana\/","url_meta":{"origin":12693,"position":2},"title":"UPDATED: Magic & Comedy Show Tour 2011 – Houston, Austin, and also Oklahoma, Mississippi & Louisiana!","author":"Grant Laird Jr","date":"October 4, 2011","format":false,"excerpt":"Magic & Comedy Show Tour 2011 - Austin, Houston, and also Mississippi, Oklahoma and Louisiana SPECIAL GUEST TOP WORLD DEAF MAGICIANS BEST ILLUSIONS ARE UNPARALLED ON THE STAGE! Full details can be found at (including time, future show, price and purchase ticket link) http:\/\/magicmorgan.com\/tour\/ All events are in Year 2011\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/deafnetwork.com\/wordpress\/wp-content\/uploads\/2011\/09\/flyer_texas-magictour2011.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":15834,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/09\/15\/magic-comedy-show-tour-2011-dallas-austin-houston-lubbock-and-others\/","url_meta":{"origin":12693,"position":3},"title":"Magic & Comedy Show Tour 2011 – Dallas, Austin, Houston, Lubbock, and others!","author":"Grant Laird Jr","date":"September 15, 2011","format":false,"excerpt":"Magic & Comedy Show Tour 2011 - Dallas, Austin, Houston, Lubbock, and also Mississippi, Oklahoma and Louisiana SPECIAL GUEST TOP WORLD DEAF MAGICIANS BEST ILLUSIONS ARE UNPARALLED ON THE STAGE! Full details can be found at (including time, future show, price and purchase ticket link) http:\/\/magicmorgan.com\/tour\/ All events are in\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/deafnetwork.com\/wordpress\/wp-content\/uploads\/2011\/09\/flyer_texas-magictour2011.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":25711,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2014\/01\/01\/deaf-action-center-returns-to-its-core-focus-louisiana\/","url_meta":{"origin":12693,"position":4},"title":"Deaf Action Center returns to its core focus – Louisiana","author":"Grant Laird Jr","date":"January 1, 2014","format":false,"excerpt":"Deaf Action Center returns to its core focus Shreveport facility enlists technology to try to increase interpreter pool December 2, 2013\u00a0 Ronald Williams finds companionship and conversation at a Shreveport center that serves the deaf. He is among regulars at the Betty and Leonard Phillips Deaf Action Center, where regulars\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":19600,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2012\/08\/13\/employment-opportunities-at-dac-dfw\/","url_meta":{"origin":12693,"position":5},"title":"Employment Opportunities at DAC – DFW","author":"Grant Laird Jr","date":"August 13, 2012","format":false,"excerpt":"Employment Opportunities Position: Interpreter Coordinator--Full-Time Company: Deaf Action Center (DAC), Dallas, TX Required: Strong communication skills when interacting with businesses and the public Knowledge and understanding of ASL and Deaf culture Exceptional phone skills Strong organization and record keeping skills Highly self-motivated. Contact: Susan.Dibirdik@dactexas.org --------------------------------------------- Position: Information & Referral \/Hearing\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/12693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/comments?post=12693"}],"version-history":[{"count":3,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/12693\/revisions"}],"predecessor-version":[{"id":12697,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/12693\/revisions\/12697"}],"wp:attachment":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/media?parent=12693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/categories?post=12693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/tags?post=12693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}