{"id":16925,"date":"2011-12-12T07:37:23","date_gmt":"2011-12-12T12:37:23","guid":{"rendered":"http:\/\/deafnetwork.com\/wordpress\/?p=16925"},"modified":"2011-12-12T07:59:41","modified_gmt":"2011-12-12T12:59:41","slug":"east-texas-medical-center-regional-healthcare-system-to-ensure-effective-communication-with-dhh-patients","status":"publish","type":"post","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/12\/12\/east-texas-medical-center-regional-healthcare-system-to-ensure-effective-communication-with-dhh-patients\/","title":{"rendered":"East Texas Medical Center Regional Healthcare System to Ensure Effective Communication with D\/HH Patients"},"content":{"rendered":"

News Release
\nFOR IMMEDIATE RELEASE
\nDecember 8, 2011<\/p>\n

Contact: HHS Press Office
\n(202) 690-6343<\/p>\n

East Texas Medical Center Regional Healthcare System to Ensure Effective Communication with Deaf or Hard of Hearing Patients<\/strong><\/p>\n

The U.S. Department of Health and Human Services\u2019 Office for Civil Rights
\n(OCR) has entered into a resolution agreement with the East Texas Medical
\nCenter Regional Healthcare System (ETMC) to ensure that deaf or hard of
\nhearing patients receiving care will be screened and provided with sign
\nlanguage interpreter services when necessary for effective communication.<\/p>\n

After investigating the complaint of a deaf patient who alleged she had not
\nbeen provided a sign language interpreter while receiving prenatal care at
\nETMC Crocket Hospital, OCR issued a letter of concern to ETMC stating that
\ndeficiencies in their policies could result in the provision of auxiliary
\naids and services to deaf or hard of hearing patients and their companions
\nin an arbitrary or inconsistent manner. Under Section 504 of the
\nRehabilitation Act of 1973, recipients of federal financial assistance must
\nprovide auxiliary aids and services to individuals who are deaf or hard of
\nhearing. These services include qualified sign language interpreters,
\nnote-takers, and text telephones (TTYs).<\/p>\n

\u201cThe ability of people to effectively communicate with their health care
\nprofessionals is an important first step for them to receive the care that
\nthey need,\u201d said OCR Director Leon Rodriguez. \u201cThis resolution agreement
\nprovides a strong foundation for ETMC administrators and health care
\nprofessionals to meet their legal obligation to provide effective
\ncommunication to people who are deaf or hard of hearing.\u201d<\/p>\n

ETMC, which serves 300,000 patients annually, includes rural health clinics,
\nrehabilitation facilities, home health care services, and 13 affiliate
\nhospitals with a total of more than 1000 beds. The resolution agreement
\ncovers 71 ETMC facilities.<\/p>\n

As a result of the resolution agreement, ETMC will assess each patient to
\ndetermine whether auxiliary aids and services are necessary to ensure
\neffective communication, install additional text telephones (TTYs),
\nimplement a Section 504 grievance procedure and new policies on
\nnondiscrimination and the provision of auxiliary aids and services, appoint
\na Section 504 coordinator, and provide staff training.<\/p>\n

This resolution agreement is a continuation of OCR\u2019s ongoing efforts to
\nensure that providers are meeting their requirements under Section 504. A
\ncopy of the resolution agreement in this matter, along with more information
\nabout OCR\u2019s civil rights enforcement activities, can be found at
\n http:\/\/www.hhs.gov\/ocr\/civilrights\/activities\/agreements<\/a> .<\/p>\n

OCR is partnering with the American Hospital Association and state hospital
\nassociations across the nation to raise awareness about the requirements of
\nfederal civil rights laws. More information about the Effective
\nCommunication in Hospitals Initiative can be found at
\n http:\/\/www.hhs.gov\/ocr\/civilrights\/resources\/specialtopics\/hospitalcommunication\/index.html<\/a> .<\/p>\n

Source:
\n http:\/\/www.hhs.gov\/news\/press\/2011pres\/12\/20111208c.html<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

News Release FOR IMMEDIATE RELEASE December 8, 2011 Contact: HHS Press Office (202) 690-6343 East Texas Medical Center Regional Healthcare System to Ensure Effective Communication with Deaf or Hard of Hearing Patients The U.S. Department of Health and Human Services\u2019…<\/p>\n

Read more →<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2],"tags":[11787,7566,11790,768,24,11782,11788,11784,11785,1412,3230,162,40,11786,11783,10909,11781,11499,191,17,11789,884,60,180,11780],"class_list":["post-16925","post","type-post","status-publish","format-standard","hentry","category-deaf-news","tag-american-hospital-association","tag-auxiliary-aids","tag-clinics","tag-communication","tag-deaf","tag-east-texas-medical-center-regional-healthcare-system","tag-effective-communication","tag-etmc","tag-etmc-crocket-hospital","tag-hard-of-hearing","tag-healthcare","tag-hospital","tag-interpreter","tag-leon-rodriguez","tag-note-takers","tag-ocr","tag-office-for-civil-rights","tag-section-504-of-the-rehabilitation-act-of-1973","tag-sign-language","tag-texas","tag-text-telephones","tag-training","tag-tty","tag-tyler","tag-u-s-department-of-health-and-human-services"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p752R-4oZ","jetpack-related-posts":[{"id":40366,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2020\/02\/14\/hhs-ocr-and-christus-settlement-to-strengthen-its-provision-of-auxiliary-aids-and-services-for-d-hh\/","url_meta":{"origin":16925,"position":0},"title":"HHS OCR and Christus Settlement to Strengthen its Provision of Auxiliary Aids and Services for D\/HH","author":"Grant Laird Jr","date":"February 14, 2020","format":false,"excerpt":"FOR IMMEDIATE RELEASE January 16, 2020 Contact: HHS Press Office 202-690-6343 media@hhs.gov HHS OCR Secures Voluntary Resolution with CHRISTUS Trinity Mother Frances Health System to Strengthen its Provision of Auxiliary Aids and Services to Individuals Who Are Deaf or Hard of Hearing The U.S. Department of Health and Human Services\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/deafnetwork.com\/wordpress\/wp-content\/uploads\/2020\/02\/Settlement-between-HHS-OCR-and-Christus.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":24046,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2013\/07\/30\/deaf-man-sues-hospital-due-to-lack-of-translator\/","url_meta":{"origin":16925,"position":1},"title":"Deaf man sues hospital due to lack of translator","author":"Grant Laird Jr","date":"July 30, 2013","format":false,"excerpt":"Deaf man sues hospital due to lack of translator July 29, 2013 By Michelle Keahey, East Texas Bureau TYLER- A deaf man has filed a lawsuit against a Tyler medical center for failing to provide an interpreter so that he could be informed about the medical status of his wife.\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":36753,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2017\/12\/01\/communication-access-in-the-medical-facility-worksop-12-9-17-east-texas\/","url_meta":{"origin":16925,"position":2},"title":"Communication Access in the Medical Facility Worksop 12\/9\/17 – East Texas","author":"Grant Laird Jr","date":"December 1, 2017","format":false,"excerpt":"COMMUNICATION ACCESS IN THE\u00a0MEDICAL FACILITY WORKSHOP WHEN: December 9, 2017 TIME: 12:00 pm WHERE: Hideaway Lake Lodge 101 Hide-A-Away Lane Central Hideaway, Texas 75771 It is required to RSVP. WHO\u2019S INVITED: East Texas Deaf and Hard of Hearing Community \u2022 Do Do What If no effective communication access? \u2022 Do\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/deafnetwork.com\/wordpress\/wp-content\/uploads\/2017\/12\/ASIWorkshopFlyer-12-9-17.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":22391,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2013\/04\/04\/tsd-hosts-medical-conference-for-professionals-students-with-hearing-loss\/","url_meta":{"origin":16925,"position":3},"title":"TSD Hosts Medical Conference for Professionals & Students with Hearing Loss","author":"Grant Laird Jr","date":"April 4, 2013","format":false,"excerpt":"TEXAS SCHOOL FOR THE DEAF PRESS RELEASE Contact: Keena Miller Phone: 512-462-5328, cell: 512-658-4444 Email: Keena.miller@tsd.state.tx.us FOR RELEASE APRIL 5, 2013 Diversifying the Future for Deaf and Hard of Hearing Healthcare Professionals and Interpreters Professionals and Students Attend Annual Conference at the Texas School for the Deaf Austin, Texas \u2013\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16690,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/11\/17\/deaf-hard-of-hearing-advocacy-awareness-night-%e2%80%93-san-marcos-kyle\/","url_meta":{"origin":16925,"position":4},"title":"Deaf & Hard of Hearing Advocacy Awareness Night \u2013 San Marcos-Kyle","author":"Grant Laird Jr","date":"November 17, 2011","format":false,"excerpt":"Deaf\/Hard of Hearing Advocacy Awareness Night \u2013 San Marcos-Kyle Tuesday, November 29, 2011 Listen up! 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