Communication Axess Ability Group (CAAG) is inviting resumes for the position of VRS Customer Care & Outreach Specialist located in our Houston, Texas office.<\/p>\n
Summary: The purpose of the VRS Customer Care & Outreach Specialist is responsible for providing customer care and outreach services for CAAG\u2019s Video Relay Service department.\u00a0 The qualified candidate works with persons who are deaf, hard of hearing and\/or those who use Video Relay Services. The position reports directly to the Senior Manager of Video Interpreting Services alongside close collaboration with the Manager of Marketing and Outreach Services.<\/p>\n
Essential Functions & Duties:
\no\u00a0\u00a0 Provide support and customer services to Customer Care line
\no\u00a0\u00a0 Address VRS consumers\u2019 questions, comments, complaints, concerns, and technical issues
\no\u00a0\u00a0 Register VRS consumers and create\/maintain systems to track consumer records
\no\u00a0\u00a0 Conduct VRS platform installations as directed
\no\u00a0\u00a0 Engage with marketing and outreach efforts through calls, e-mails, social media, etc.
\no\u00a0\u00a0 Attend VRS community, marketing, and outreach events by representing our VRS department
\no\u00a0\u00a0 Recruiting VRS consumers
\no\u00a0\u00a0 Provide support to VRS Interpreters in addressing VRS consumer issues
\no\u00a0\u00a0 Provide support to VRS Management Team as well as Marketing & Outreach Management Team
\no\u00a0\u00a0 Other duties as assigned<\/p>\n
Qualified VRS Customer Care & Outreach Specialist shall have as a minimum:
\no\u00a0\u00a0 Ability to communicate effectively in a conversational mode utilizing various forms of manual communication including American Sign Language (ASL) as well as other prevalent sign systems
\no\u00a0\u00a0 Knowledgeable of Video Relay Services, FCC regulations, as well as company policies and procedures
\no\u00a0\u00a0 Working knowledge of Deafness, Deaf Culture, and Deaf Community
\no\u00a0\u00a0 Ability to work effectively in teamed situations
\no\u00a0\u00a0 Good written and interpersonal communication skills
\no\u00a0\u00a0 Minimum of high school diploma, GED, or equivalent<\/p>\n
Preferred:
\no\u00a0\u00a0 Associate\u2019s degree
\no\u00a0\u00a0 One year of customer service experience<\/p>\n
Location: Houston, Texas
\nStatus: Regular, Full-Time (40 hours)
\nSalary: Competitive and commensurate with qualifications and experience, with an excellent benefits package.
\nExpected Start Date: TBD; Open until filled<\/p>\n
Resumes will be accepted until Wednesday, February 11, 2015. Please email resume to vrs@caag4.com<\/p>\n","protected":false},"excerpt":{"rendered":"
Communication Axess Ability Group (CAAG) is inviting resumes for the position of VRS Customer Care & Outreach Specialist located in our Houston, Texas office. Summary: The purpose of the VRS Customer Care & Outreach Specialist is responsible for providing customer…<\/p>\n