{"id":5757,"date":"2009-03-11T11:03:27","date_gmt":"2009-03-11T06:03:27","guid":{"rendered":"http:\/\/deafnetwork.com\/wordpress\/?p=5757"},"modified":"2009-03-11T03:23:38","modified_gmt":"2009-03-11T08:23:38","slug":"dtv-help-center","status":"publish","type":"post","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/03\/11\/dtv-help-center\/","title":{"rendered":"DTV Help Center"},"content":{"rendered":"<p>DTV Help Desk <\/p>\n<p>Email: dtvhelp@c-s-d.org <mailto :dtvhelp@c-s-d.org><\/p>\n<p>\u201cAre You Connected? Don\u2019t Get Disconnected!\u201d<\/p>\n<p>CSD is working with the FCC regarding the switch to digital<br \/>\ntelevision<\/p>\n<p>(DTV) taking place on Feb. 17, 2009. Our task is to get this message<br \/>\nto deaf, hard of hearing, deaf-blind and speech disabled consumers<br \/>\nacross the country who may need assistance. CSD is launching the<br \/>\nCSD-DTV Help Center on February 9 specifically for these consumers to<br \/>\nask questions, find out if they need a converter box or ask how to<br \/>\npurchase and install a converter box.<\/p>\n<p>We need your help to spread the word!<\/p>\n<p>CSD would like your assistance in communicating to people in your<br \/>\ncommunity or to the people you serve on how to get more information<br \/>\nabout the DTV switch. Here\u2019s how:<\/p>\n<p>1. Send a flyer to members of your community about the availability<br \/>\nof the CSD-DTV Help Center<\/p>\n<p>2. Place a web banner on your local web site.<\/p>\n<p>http:\/\/dtv.c-s-d.org\/banners.html<\/p>\n<p>3. Keep the CSD-DTV Help Center web site address and phone number<br \/>\nhandy in case you get questions from people you work with or serve.<\/p>\n<p>4. Watch how to install a converter box demonstration video in ASL,<br \/>\nEnglish, Spanish and open captions on the web site.<\/p>\n<p>5. Print informational documents from the web site to share with your<br \/>\nconsumers and local community partners.<\/p>\n<p>6. No Internet access? Call the DTV-Help Center for help.<\/p>\n<p>Beginning February 9, the CSD-DTV Help Center will be available 7<br \/>\ndays a week, from 7 a.m. to 1 a.m. The CSD-DTV Help Center is like no<br \/>\nother across the United States\u2014a fully-accessible Help Center<br \/>\nwhereby staff will communicate with individuals one-on-one or with<br \/>\ntheir families to educate them about the DTV change, and<br \/>\ntroubleshooting issues as needed to ensure a converter box is<br \/>\nsuccessfully obtained and installed. Deaf and hard of hearing<br \/>\nconsumers will be offered a choice of communication modes that fits<br \/>\ntheir needs, whether it is by voice, videophone, TTY, Instant<br \/>\nMessaging, IP Relay, Voice Carry-Over Relay, Captioned Telephone,<br \/>\nVideo Relay or Spanish Video Relay.<\/p>\n<p>CSD appreciates your assistance to spread the word about the DTV<br \/>\ntransition. By doing any of the activities suggested above, your<br \/>\ncommunity will be provided access to the necessary information needed<br \/>\nto be able to continue watching their TV\u2019s on February 17.<\/p>\n<p>\u201cGet Connected, not disconnected\u201d<\/p>\n<p>If you have further questions or need more information, please<br \/>\ncontact me.<\/p>\n<p>Best regards,<br \/>\nLisa Wendt<br \/>\nCSD-DTV Outreach Representative<\/p>\n<p>CSD DTV Help Center Website: http:\/\/dtv.c-s-d.org Phone Numbers to<br \/>\nCall in to the Help Center:<\/p>\n<p>TTY &#8211; 1-877-889-4273<\/p>\n<p>Voice &#8211; 1-877-388-4968<\/p>\n<p>VP100\/200 &#8211; 1-866-351-1950 and 1-866401-3519 Dlink &#8211; dtv03.csd.tv,<br \/>\ndtv04.csdtv, dtv05.csd.tv, and dtv06.csd.tv AIM SN &#8211; dtvcsr07 or<br \/>\ndtvcsr008<\/p>\n<p>http:\/\/www.c-s-d.org<\/p>\n<p>Are You Connected to Digital TV? No? Contact the DTV Help Center for<br \/>\nassistance!<\/p>\n<p>Voice: 1-877-DTV-4YOU<br \/>\nTTY: 1-877-TTY-4CSD<br \/>\nEmail: DTVHELP@C-S-D.ORG<br \/>\nWebsite: http:\/\/DTV.C-S-D.ORG<\/mailto><\/p>\n","protected":false},"excerpt":{"rendered":"<p>DTV Help Desk Email: dtvhelp@c-s-d.org \u201cAre You Connected? Don\u2019t Get Disconnected!\u201d CSD is working with the FCC regarding the switch to digital television (DTV) taking place on Feb. 17, 2009. Our task is to get this message to deaf, hard&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/03\/11\/dtv-help-center\/\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[],"class_list":["post-5757","post","type-post","status-publish","format-standard","hentry","category-deaf-news"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p752R-1uR","jetpack-related-posts":[{"id":5436,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/02\/11\/nad-supports-dtv-transition-awareness-campaign\/","url_meta":{"origin":5757,"position":0},"title":"NAD Supports DTV Transition Awareness Campaign","author":"Grant Laird Jr","date":"February 11, 2009","format":false,"excerpt":"NAD Supports DTV Transition Awareness Campaign The National Association of the Deaf (NAD) is pleased to announce that it is working with CSD as an outreach resource partner to steer consumers with digital TV (DTV) transition questions to CSD\u2019s Help Center. CSD was awarded a contract from the Federal Communications\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5072,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/01\/10\/csd-receives-11-million-fcc-grant-to-implement-nationwide-awareness-campaign-about-transition-to-dtv\/","url_meta":{"origin":5757,"position":1},"title":"CSD Receives $1.1 Million FCC Grant to Implement Nationwide Awareness Campaign About Transition to DTV","author":"Grant Laird Jr","date":"January 10, 2009","format":false,"excerpt":"PRESS ANNOUNCEMENT Release Date: Jan. 8, 2009 Contact: Rick Norris CSD Communications Office rnorris@c-s-d.org CSD Receives $1.1 Million FCC Grant to Implement Nationwide Awareness Campaign About Transition to DTV SIOUX FALLS, S.D. (Jan. 8, 2009) - Communication Service for the Deaf, Inc. (CSD) today announced that it has been awarded\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5265,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/01\/28\/are-you-connected-san-antonio\/","url_meta":{"origin":5757,"position":2},"title":"Are You Connected? San Antonio","author":"Grant Laird Jr","date":"January 28, 2009","format":false,"excerpt":"Federal Communications Commission (FCC),National Telecommunications and Information Administration (NTIA), and The Leadership Conference on Civil Rights Education Fund (LCCREF) Presents: ARE YOU CONNECTED?? *Deaf and Hard of Hearing Consumers* Presented by David Ostmo KABB Director of Operations Date: January 28, 2009 Time: 7 PM to 9 PM Address: CSD of\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3501,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2008\/06\/03\/what-is-the-digital-tv-dtv-transition\/","url_meta":{"origin":5757,"position":3},"title":"What Is The Digital TV (DTV) Transition?","author":"Grant Laird Jr","date":"June 3, 2008","format":false,"excerpt":"What Is The Digital TV (DTV) Transition? The one-page fact sheet about the digital TV transition is pasted below and the link is also provided. What Is The Digital TV (DTV) Transition? Currently, many over-the-air stations are broadcasting in both analog and digital TV formats. After February 17, 2009, full-power\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3088,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2008\/03\/11\/fcc-videos-and-podcasts-on-the-dtv-transition\/","url_meta":{"origin":5757,"position":4},"title":"FCC Videos and Podcasts on the DTV Transition","author":"Grant Laird Jr","date":"March 11, 2008","format":false,"excerpt":"NVRC News, March 10, 2008 ------------------- FCC Videos and Podcasts on the DTV Transition Three videos and a podcast about the digital TV transition are now available from the Federal Communications Commission: - DTV is coming. Are you ready? (Podcast, Video) - Why are we going through the digital transition?\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6532,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/05\/20\/technical-working-group-on-captioning-and-video-description\/","url_meta":{"origin":5757,"position":5},"title":"Technical Working Group on Captioning and Video Description","author":"Grant Laird Jr","date":"May 20, 2009","format":false,"excerpt":"First Meeting of Technical Working Group on Captioning and Video Description Part One By Cheryl Heppner 5\/19\/09 Yesterday I attended the first meeting of the new Federal Communications Commission (FCC) Technical Working Group which is to conduct an assessment of closed captioning and video description technical issues associated with the\u2026","rel":"","context":"In &quot;General&quot;","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/5757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/comments?post=5757"}],"version-history":[{"count":1,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/5757\/revisions"}],"predecessor-version":[{"id":5770,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/posts\/5757\/revisions\/5770"}],"wp:attachment":[{"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/media?parent=5757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/categories?post=5757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/deafnetwork.com\/wordpress\/wp-json\/wp\/v2\/tags?post=5757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}