{"id":8037,"date":"2009-10-09T15:21:07","date_gmt":"2009-10-09T20:21:07","guid":{"rendered":"http:\/\/deafnetwork.com\/wordpress\/?p=8037"},"modified":"2009-10-09T15:47:01","modified_gmt":"2009-10-09T20:47:01","slug":"tell-fcc-about-your-experience-with-communication-services","status":"publish","type":"post","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/2009\/10\/09\/tell-fcc-about-your-experience-with-communication-services\/","title":{"rendered":"Tell FCC About Your Experience with Communication Services"},"content":{"rendered":"

Tell FCC About Your Experience with Communication Services<\/strong><\/p>\n

Think about the last time you wanted to get telephone service, Internet
\nservice, or subscription TV service from a cable, satellite, or phone
\ncompany. Did you get all of the information you needed? Was the information
\neasy to get? Could you access the information? Was there information you did
\nnot get, but wanted or needed to get? The Federal Communications Commission
\n(FCC) wants to know more about your experience, so you can be empowered and
\nbetter protected. Comments are due by October 13, 2009.<\/p>\n

The FCC wants information about purchasing communications services and ways
\nthe FCC can protect and empower consumers. Communications services include
\ntelephone (wireline and wireless), broadband (for phone, Internet, and other
\nservices), and subscription video services (TV provided by cable, satellite,
\nand phone companies).<\/p>\n

Consumers should have access to sufficient meaningful information about
\ncommunications services. This information is needed when consumers are
\npurchasing products, equipment, and services. This information is also
\nneeded when consumers are switching communications service providers.<\/p>\n

You can help ensure that consumers have the information they need to make
\ninformed decisions in the communications marketplace.The FCC wants to know
\nabout the information available to consumers at each stage of the purchasing
\nprocess for a variety of communications services including:<\/p>\n

1. choosing a service provider;
\n2. choosing a service plan;
\n3. managing use of the service plan; and
\n4. deciding whether and when to switch to another service provider or plan.<\/p>\n

The FCC also wants to know how the information you need should be provided.
\nAre there cost-effective best ways to give consumers the information they
\nneed to make informed decisions?<\/p>\n

Do deaf and hard of hearing consumers have the information they need to make
\ninformed decisions about telephone, broadband, and TV services? Is the
\ninformation provided accessible to deaf and hard of hearing consumers?
\nShould the information be provided in a different format or different way?<\/p>\n

Comments are due by October 13, 2009.<\/strong><\/p>\n

If you have had good or bad experiences, or recommendations and suggestions
\nabout providing consumers with the information needed to purchase
\ncommunication services, please tell the FCC.<\/p>\n

Consumers may file comments through the FCC\u2019s simplified Electronic Comment
\nFiling System (ECFS) Express System at:
\nhttp:\/\/gullfoss2.fcc.gov\/ecfs\/Upload\/<\/a>. Select \u201cConsumer Information and
\nDisclosure – Docket 09-158\u201d and then click on \u201cContinue\u201d (at the bottom of
\nthe page) to submit your comments.<\/p>\n

Comments may also be filed online through the ECFS at
\nhttp:\/\/fjallfoss.fcc.gov\/prod\/ecfs\/upload_v2.cgi<\/a>. Complete the \u201cCover
\nSheet\u201d form (type 09-158 in the first box marked \u201cProceeding\u201d); then
\ncomplete the section called \u201cSend Comment Files to FCC” (Attachments) or the
\nsection called \u201cSend a Brief Comment to FCC (typed-in).\u201d When finished,
\nclick on the appropriate \u201cSend\u201d button.<\/p>\n

For more information visit the FCC webpage at
\nhttp:\/\/www.fcc.gov\/cgb\/disclosure.html<\/a><\/p>\n

Source:
\nhttp:\/\/www.nad.org\/news\/2009\/10\/tell-fcc-about-your-experience-communication-services<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Tell FCC About Your Experience with Communication Services Think about the last time you wanted to get telephone service, Internet service, or subscription TV service from a cable, satellite, or phone company. Did you get all of the information you…<\/p>\n

Read more →<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[1389,768,1390,1387,342,516,515,889,1388,960,1386],"class_list":["post-8037","post","type-post","status-publish","format-standard","hentry","category-deaf-news","tag-cable","tag-communication","tag-communication-services","tag-consumers","tag-fcc","tag-federal","tag-government","tag-phone","tag-satellite","tag-services","tag-wireline"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p752R-25D","jetpack-related-posts":[{"id":33801,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2016\/07\/05\/fcc-proposes-rule-requiring-real-time-text-capability\/","url_meta":{"origin":8037,"position":0},"title":"FCC Proposes Rule Requiring Real-Time Text Capability","author":"Grant Laird Jr","date":"July 5, 2016","format":false,"excerpt":"FCC Proposes Rule Requiring Real-Time Text Capability The Federal Communications Commission (FCC) issued a proposed rule on May 25, 2016 that would require wireless phones and other communications devices to support real-time text services so that people with disabilities have equal access to wireless phone communication. The proposal would recognize\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13717,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2011\/03\/28\/tdi-nad-vrs-and-advanced-communication-services-survey\/","url_meta":{"origin":8037,"position":1},"title":"TDI \/ NAD VRS and Advanced Communication Services Survey","author":"Grant Laird Jr","date":"March 28, 2011","format":false,"excerpt":"TDI \/ NAD Video Relay Service and Advanced Communication Services Survey TDI and National Association of the Deaf (NAD) would like to thank you for filling out this survey. The Federal Communications Commission (FCC) has been asking many excellent questions about how deaf, hard of hearing, and deaf-blind people use\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":972,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2006\/12\/22\/fcc-approved-internet-captioned-telephone\/","url_meta":{"origin":8037,"position":2},"title":"FCC APPROVED INTERNET CAPTIONED TELEPHONE","author":"Grant Laird Jr","date":"December 22, 2006","format":false,"excerpt":"Bethesda, MD - December 22, 2006 HEARING LOSS ASSOCIATION OF AMERICA APPLAUDS THE FCC FOR ITS DECISION TO APPROVE INTERNET CAPTIONED TELEPHONE FOR PEOPLE WITH HEARING LOSS In October 2005 the Hearing Loss Association of America petitioned the Federal Communications Commission (FCC) to include Internet-enabled captioned telephone for reimbursement from\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9136,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2010\/02\/01\/fcc-actions-block-consumer-vrs-calls\/","url_meta":{"origin":8037,"position":3},"title":"FCC Actions Block Consumer VRS Calls","author":"Grant Laird Jr","date":"February 1, 2010","format":false,"excerpt":"FCC Actions Block Consumer VRS Calls The NAD learned that the Federal Communications Commission (FCC) has not paid Video Relay Service (VRS) providers for certain types of VRS calls since July 2009. \u00a0As a result, some VRS providers are not connecting or may stop connecting some VRS calls. \u00a0This is\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":31265,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2015\/07\/01\/vrs-providers-express-disappointment-with-fcc-order-lowering-compensation-rates\/","url_meta":{"origin":8037,"position":4},"title":"VRS Providers Express Disappointment With FCC Order Lowering Compensation Rates","author":"Grant Laird Jr","date":"July 1, 2015","format":false,"excerpt":"FOR IMMEDIATE RELEASE CONTACT:Jim Manley, QGA Public Affairsjmanley@qga.com \/ 202-255-3736 VIDEO RELAY SERVICE (VRS) PROVIDERS EXPRESS DISAPPOINTMENT WITH FCC ORDER LOWERING COMPENSATION RATES; CALL FOR IMMEDIATE ISSUANCE OF NPRM ON JOINT PROVIDER PROPOSAL TO IMPROVE SERVICE, EXPAND OFFERINGS, AND UPHOLD ADA\u2019S PROMISE OF FUNCTIONALLY EQUIVALENT TELECOMMUNICATION SERVICES WASHINGTON, D.C. \u2013\u2026","rel":"","context":"In "General"","block_context":{"text":"General","link":"https:\/\/deafnetwork.com\/wordpress\/blog\/category\/deaf-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12220,"url":"https:\/\/deafnetwork.com\/wordpress\/blog\/2010\/11\/02\/owner-and-a-former-executive-of-indicted-video-relay-services-company-plead-guilty-to-defrauding-fcc-program\/","url_meta":{"origin":8037,"position":5},"title":"Owner and a Former Executive of Indicted Video Relay Services Company Plead Guilty to Defrauding FCC Program","author":"Grant Laird Jr","date":"November 2, 2010","format":false,"excerpt":"Department of Justice Office of Public Affairs FOR IMMEDIATE RELEASE Thursday, October 28, 2010 Owner and a Former Executive of Indicted Video Relay Services Company Plead Guilty to Defrauding FCC Program WASHINGTON \u2013 John T.C. 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