FOR IMMEDIATE RELEASE
Contact:
Glenn Lockhart
Viable Inc.
Fax: 301.230.2442
http://www.viable.net
Viable Announces Enhanced Customer Support
ROCKVILLE, MD November 27, 2007 After a year of ViableVRS
operations and technology development, Viable Inc. is pleased to
launch live support features and an expanded online knowledge base
for its deaf and hard of hearing customers.
We are excited about providing our customers with live support,
said Viable President and founder John T.C. Yeh. We are committed to
ensuring that our customers have the very best user experience when
they choose ViableVRS.”
Persons who use video relay services though Viable now can choose
from a variety of live contact methods to reach a Customer Service
Representative:
Live text chat: Send a message to ViableHELP via AOL Instant
Messenger. Text chat will soon ramp up to multiple instant messenger
(IM) clients and allow sign language users who have webcams the
option of using the videoconferencing application on their preferred
IM client.
Videophone: Dial the IP address HELP. ViableVRS.TV on any
videoconferencing hardware known as a videophone.
Viable VisionTM softphone: Click on the Help button available at
this free videoconferencing software, which can be downloaded at
http://www.viable.net/vv
and allows live text or video connection with a Customer Service
Representative.
This is in addition to the following existing methods:
Email: Messages can be sent to [email protected]
Web-based contact form: Available at
http://www.viable.net/support/request
Frequently Asked Questions (FAQs): The webpage
http://www.viable.net/support/faq
features a wide repository of answers to common questions and serves
as a knowledge base for customers of all experience levels
Any ViableVRS customer who experiences difficulties with their
videophone or VRS service will have access to immediate help from our
support staff, said Anthony Mowl, who oversees Customer Support.
Customer Support is open Mondays through Fridays, from 9AM-9PM.
# # #
About Viable, Inc.
Viable provides next-generation video relay services for deaf and
hard of hearing persons that can be accessed wherever there is
Internet or wireless connectivity, opening them to a world of
communication possibilities. Founded in 2006, Viable is a private,
deaf-owned company, and the majority of its employees are deaf and
hard of hearing and are personally vested in the innovation and
development of the companys products and services. Further
information and a press kit are available at http://www.viable.net
.
About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990,
telecommunications relay services (TRS) enables individuals with
hearing or speech disabilities to achieve functional equivalence by
accessing telephone systems to place or receive calls through an
intermediary known as a relay operator or relay interpreter. Emergent
IP technology has given rise to video-based solutions, which are known
as video relay services (VRS). VRS options include using a webcam or a
videophone to connect to a video relay interpreter, and allow deaf and
hard of hearing callers for whom sign language is native to fully
achieve the ideal of functional equivalence.
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