DTV Help Desk
Email: [email protected]
“Are You Connected? Don’t Get Disconnected!”
CSD is working with the FCC regarding the switch to digital
television
(DTV) taking place on Feb. 17, 2009. Our task is to get this message
to deaf, hard of hearing, deaf-blind and speech disabled consumers
across the country who may need assistance. CSD is launching the
CSD-DTV Help Center on February 9 specifically for these consumers to
ask questions, find out if they need a converter box or ask how to
purchase and install a converter box.
We need your help to spread the word!
CSD would like your assistance in communicating to people in your
community or to the people you serve on how to get more information
about the DTV switch. Here’s how:
1. Send a flyer to members of your community about the availability
of the CSD-DTV Help Center
2. Place a web banner on your local web site.
http://dtv.c-s-d.org/banners.html
3. Keep the CSD-DTV Help Center web site address and phone number
handy in case you get questions from people you work with or serve.
4. Watch how to install a converter box demonstration video in ASL,
English, Spanish and open captions on the web site.
5. Print informational documents from the web site to share with your
consumers and local community partners.
6. No Internet access? Call the DTV-Help Center for help.
Beginning February 9, the CSD-DTV Help Center will be available 7
days a week, from 7 a.m. to 1 a.m. The CSD-DTV Help Center is like no
other across the United States—a fully-accessible Help Center
whereby staff will communicate with individuals one-on-one or with
their families to educate them about the DTV change, and
troubleshooting issues as needed to ensure a converter box is
successfully obtained and installed. Deaf and hard of hearing
consumers will be offered a choice of communication modes that fits
their needs, whether it is by voice, videophone, TTY, Instant
Messaging, IP Relay, Voice Carry-Over Relay, Captioned Telephone,
Video Relay or Spanish Video Relay.
CSD appreciates your assistance to spread the word about the DTV
transition. By doing any of the activities suggested above, your
community will be provided access to the necessary information needed
to be able to continue watching their TV’s on February 17.
“Get Connected, not disconnected”
If you have further questions or need more information, please
contact me.
Best regards,
Lisa Wendt
CSD-DTV Outreach Representative
CSD DTV Help Center Website: http://dtv.c-s-d.org Phone Numbers to
Call in to the Help Center:
TTY – 1-877-889-4273
Voice – 1-877-388-4968
VP100/200 – 1-866-351-1950 and 1-866401-3519 Dlink – dtv03.csd.tv,
dtv04.csdtv, dtv05.csd.tv, and dtv06.csd.tv AIM SN – dtvcsr07 or
dtvcsr008
http://www.c-s-d.org
Are You Connected to Digital TV? No? Contact the DTV Help Center for
assistance!
Voice: 1-877-DTV-4YOU
TTY: 1-877-TTY-4CSD
Email: [email protected]
Website: http://DTV.C-S-D.ORG