FOR IMMEDIATE RELEASE
Contact:
Glenn Lockhart
Viable, Inc.
240.292.0222 x227
http://www.viable.net
Viable and Mascom Team Up to Provide Video Relay Services
ROUND ROCK, TX — June 12, 2008 – Viable, Inc., a provider of video
relay services (VRS) for deaf and hard of hearing, and Mascom have
partnered in opening a video relay call center in Round Rock, TX, a
half-hour north of Austin, where the Texas School for the Deaf is
located.
Mascom is a company that provides sign language interpreting
services. In a VRS call, deaf and hard of hearing people for whom
American Sign Language is their native language use video technology
to connect to a Video Interpreter (VI), who will dial out to another
party then interpret their conversation.
“This is an exciting time of expansion for the company and we are
opening another call center in response to increased demand from
ViableVRS customers,” said John T.C. Yeh, president and founder of
Viable. “Callers who choose ViableVRS can continue to expect fast
response times and quality interpreting when they make VRS calls.”
People who want to call ViableVRS have a variety of connection
options:
Via dialing ViableVRS.tv on any videophone
Via one-click connection on the VPAD
Via one-click connection with Viable Vision for the PC
Via dialing ViableVRS.tv using XMeeting for the Mac
“We are thrilled to partner with Viable; their technologies are
outstanding and their commitment to the deaf and hard of hearing
community is second to none, which fits in with our service
philosophy,” said Kim Hawkins, president of Mascom.
This is the second call center partnership Viable has announced in
the second quarter of 2008 and brings the company’s nationwide
presence to the following locations: Corona, CA; Ellicott City,
Frederick and Rockville, MD; New York, NY; and Round Rock, TX.
Openings for qualified interpreters are available at the Round Rock
call center and all other call centers. Interested candidates should
contact Viable to inquire about employment opportunities.
# # #
About Viable, Inc.
Viable provides next-generation video relay services for deaf and
hard of hearing persons that can be accessed wherever there is
Internet or wireless connectivity, opening them to a world of
communication possibilities. Founded in 2006, Viable is a private,
deaf-owned company, and the majority of its employees are deaf and
hard of hearing and are personally vested in the innovation and
development of the company’s products and services. Further
information is available at http://www.viable.net
.
About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990,
telecommunications relay services (TRS) enables individuals with
hearing or speech disabilities to achieve functional equivalence by
accessing telephone systems to place or receive calls through an
intermediary known as a relay operator or relay interpreter. Emergent
IP technology has given rise to video-based solutions, which are known
as video relay services (VRS). VRS options include using a webcam or a
videophone to connect to a video relay interpreter, and allow deaf and
hard of hearing callers for whom sign language is native to fully
achieve the ideal of functional equivalence.
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