District Manager- Outreach- Texas in Austin, TX and
District Manager- Outreach- Florida in Jacksonville, FL
Description below:
POSITION SUMMARY:
Under minimal supervision; engages and oversees the work of
independent contractors who represent the Company’s products
and services to deaf consumers in local communities. This position
builds relationships, and promotes customer awareness and loyalty
through effective outreach, marketing, sponsorships, and product
support services. This job requires in-depth familiarity with the deaf
community and culture; knowledge of sales techniques, business
operations, and management principles; and familiarity with sales
channels for products and services that support the communication
needs of deaf people.
Duties and Essential Job Functions:
* Oversee the work of independent contractors who represent and
support the Company’s products and services to customers in local
areas.
* Train representatives on services, products, procedures, systems,
technology, and customer training. Promote effective sales behaviors
such as analyzing customer needs, qualifying customers, providing
solutions, and ensuring customers understand products.
* Communicate productivity goals, monitor contractors progress toward
goals, and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and
hard of hearing communities, provide services to agencies and schools,
and participate in a variety of events.
* Work with contractors to resolve customer service issues and to
assist customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and
conventions. Network with attendees, and promote company products and
services.
* Gather lead information from events, and feed into a system that
contractors can access.
* Correspond with contractors on a daily basis using extensive email
and videophone, and respond to issues or questions as they arise.
Facilitate or attend daily conference calls with contractors to
discuss issues, ideas, feedback, training and other matters.
* Verify that contractors work is completed, and approve invoices,
travel and expenses. Complete and process paperwork, and manage the
standard contracting process.
* Source and recruit new contractors using a variety of means such as
posters, agencies, schools, publications, networking, and outreach.
Find good quality representatives who are comfortable with technology,
possess leadership skills, and have strong connections throughout the
deaf community. Enter into contracts with those who are best suited to
represent products, and are willing to commit.
* Serve as point of contact for company sponsorship, select
sponsorship opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions.
Perform other duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
1. High School Diploma or G.E.D.; Associates degree (A.A.) or
Bachelors Degree in Business Management or Communications related
discipline, preferred.
2. Experience in sales and sales training. Supervisory experience is
desirable
3. Must be a self starter who can work independently without close
supervision, and a self confident outreach professional who is
comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid
comfort level in working with various technologies and using
electronic communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of
the deaf culture, and familiarity with products and services that
support the communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to
departmental operations, including Internet, spreadsheet,
presentation, and word processing programs.
7. Familiarity with Federal Communications Commission (FCC)
Regulations and Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train contractors, present
information and respond to questions from clients, customers, and
managers.
9. Planning skills to establish priorities and meet objectives, plus
the flexibility to work evenings and weekends, and handle last minute
requests.
10. Ability to handle multiple, competing priorities and work
effectively under pressure.
11. Basic mathematical skills including the ability to calculate
figures and amounts such as discounts, interest, commissions, and
percentages.
12. Knowledge of departmental operations, and organizational
policies, processes and procedures, and ability to establish and
communicate goals and priorities.
13. Human relations skills to build effective working relationships
with company staff, contractors, customers, community groups and
individuals.
CERTIFICATES REQUIRED:
Some positions may require valid State Drivers License.
PHYSICAL REQUIREMENTS:
Employees may experience the following physical demands for extended
periods of time:
1. Sitting, standing and walking (95-100%)
2. Keyboarding (40-60%)
3. Viewing computer monitor, videophone, and pager requiring close
vision (40-60%)
4. May be required to set up booths at events, requiring balance and
lifting up to (50 pounds), and may lift or move boxes (up to 10
pounds)
WORK ENVIRONMENT:
Work is performed in a business office environment. Frequent travel
to company, customer and vendor sites, including some that are out of
state is required.
Pearlene Utley
Corporate Recruiter
Phone: 916-273-9833
Fax: 916-644-7972
Email: [email protected]
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