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Participate in this Survey for Captioned Telephone Service Users

Participate in this Survey for Captioned Telephone Service Users

TDI and other consumer groups have been working with Gallaudet University on an important issue that affects many of us. This survey is targeted to people who use Captioned Telephone Services (CTS). CTS is a relay service where a deaf or hard of hearing person speaks directly to the other party and read the responses from the other end on a text display. Although it has been around for more than ten years, only recently has CTS become more popular with the entry of new vendors seeking to provide this service.

Captioned Telephone Service (CTS) Survey

The Rehabilitation Engineering Research Center on Telecommunications Access at Gallaudet University is conducting a brief survey to learn about the experiences of adults who are deaf, hard of hearing, or have hearing loss and their use of Captioned Telephone Service. Our goal is to use the responses provided to this survey to help inform the Federal Communications Commission (FCC) about the use of captioned telephones.

To take this survey, you must be an adult (18 years or older) and be deaf, hard of hearing, or have a hearing loss.

In this survey, you will be asked questions about your hearing loss, your hearing device use, the captioned telephone service and equipment you use for personal and work-related calls and your experiences using this type of telephone and service. It is anticipated that this survey will take approximately 10 minutes to complete.

The Gallaudet University Institutional Review Board has approved this study.

If you are interested in taking the survey, please go to:


The survey will close on March 8, 2013, at 11:59 p.m. Eastern Time.

Thank you for taking the survey. Please forward this email to your friends.

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