CSD Begins Immediate Expansion Efforts for Project Endeavor

CSD Begins Immediate Expansion Efforts for Project Endeavor

Renovations begin on CSD campus, new contact center to be hub for customer
support, help desk and information regarding broadband.

SIOUX FALLS, S.D. (Aug. 13, 2010) — CSD, one of the nation’s largest relay
and human service organizations for deaf and hard of hearing people, began
renovations and preparations to open a new contact center on their current
campus located along 10th Street in Sioux Falls, S.D., later this year. The
contact center is part of a two-year project that calls for a nationwide
awareness campaign and marketing initiative that combines subsidized
broadband, technology training, and specialized equipment — among other
things — for a targeted populace of 200,000 deaf and hard of hearing people.

The effort is the result of a recent multi-million dollar grant from the
National Telecommunications and Information Administration (NTIA), under the
US Department of Commerce, as part of the American Recovery and Reinvestment
Act and sustainable broadband initiatives (otherwise known as BTOP). Called
“Project Endeavor,” CSD intends to use this grant to create 60+ jobs in the
local market, several immediately available. Over the past two weeks, CSD
has feverishly been developing a series of job positions as well as the
overall infrastructure for the project. Some of the vacancies that are now
available include:

Position Title – Organization

BTOP Accountant/Clerk – Finance Division
BTOP Tier 3 Trainer – COE Division
BTOP Service Manager – COE Division
BTOP Tier 3 Service Coordinator – COE Division
BTOP Tier 3 Service Coordinator – COE Division
BTOP Research/Evaluation Specialist – COE Division
BTOP Rehabilitation Specialist – COE Division
BTOP Marketing Director – Project Director
BTOP Website Developer – Business Division
BTOP Website Programmer – Business Division
BTOP Contact Center Manager – Business Division
BTOP Contact Center Supervisor – Business Division
BTOP Contact Center Supervisor – Business Division
BTOP Tier 1 Agents (30) – Business Division
BTOP Tier 2 Agents (10) – Business Division

Construction on the expansion project, at the 80-year-old Buckmaster
Building on the CSD campus, is expected to be completed by October, with the
launch of the new contact center slated for December 2010. Once the
expansion is complete, CSD will have a total combined workforce of more than
500 in the Sioux Falls area, including those in an existing customer support
contact center, a telecommunications relay center, a video relay and
interpreting center, a human service center, and the organization’s
administrative headquarters.

CSD currently has 32 other locations throughout the U.S. and by the end of
this calendar year, there will be an estimated combined workforce of
approximately 2000 people nationwide. The size, scope and unique
characteristics of the organization make CSD one of the only non-profits of
its kind anywhere in the world.

“Our 35-year-old organization is growing, as evidenced by the flurry of new
jobs, expansion and new construction. These are all very positive signs that
indicate an obvious need for more space and more staff to better serve our
consumers. Given the current state of our nation’s economy and unemployment
rate, we couldn’t be more pleased with the current situation here at CSD,”
said Ben Soukup, CSD president and chief executive officer. “The expansion
of our contact center network and business division will enable us to
initiate broader marketing and educational initiatives and at the same time,
respond more efficiently to our customers’ needs from a modern,
state-of-the-art contact center.”

The new contact center will feature a modern and robust platform that
enables call support via voice, text, IP, Web-chat, and video.

To find out more about Project Endeavor or about current job vacancies
visit: http://www.c-s-d.org

About CSD — CSD (a.k.a. Communication Service for the Deaf, Inc.) was
established in 1975, primarily to provide sign language interpreting
services to deaf and hard of hearing adults in South Dakota. Today, CSD
employs over 1,500 individuals in offices across the nation, providing a
broad continuum of social and human services programs, as well as
telecommunications relay and contact center services. CSD is a private
nonprofit agency dedicated to providing quality services; ensuring public
accessibility; and increasing awareness of issues affecting the deaf, hard
of hearing and individuals with speech disabilities. For more information,
please visit: http://www.c-s-d.org .

Made possible by the Broadband Technology Opportunities Program.


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