Vyopta Enables Automated Workflows for ASL Translation Video Contact Center
Services
Vyopta’s vAdapt Suite connects ASL interpreters from The Betty and Leonard
Deaf Action Center with patients at healthcare facilities – anywhere,
anytime.
Austin, Texas (PRWEB) December 17, 2010
Vyopta, a software developer of applications that transform business models
using Cisco TelePresence technology, today announced that its vAdapt Suite
is deployed at The Betty and Leonard Phillips Deaf Action Center of
Louisiana (DAC). The Vyopta vAdapt solution automates and manages the
workflow necessary to connect deaf and hard-of-hearing patients with remote
American Sign Language
American Sign Language (ASL) interpreters. The vAdapt Suite eliminates the
need for multiple telephony calls to find, schedule and connect an ASL
interpreter, who may be located anywhere in the United States. The Vyopta
solution helps the DAC scale its business quicker and cost-effectively while
maximizing the utilization of its ASL interpreters to meet growing customer
demand. The vAdapt Suite also supports tracking of interpreters utilized and
their respective service times by customer for accurate billing.
The vAdapt Suite integrates seamlessly with the Cisco TelePresence platform
acquired by the DAC and implemented by SKC Communications, a full-service
communications technology integrator.
“This new Vyopta/Cisco solution allows us to provide a higher-quality
service to our clients,” said David W. Hylan Jr., DAC’s Executive Director.
“We can provide our clients the ability to connect quickly to an ASL
interpreter using HD video. The Vyopta product also enables accurate billing
and reimbursement for interpreter services.”
“We’re proud to work with the DAC in advancing its capabilities for delivery
of ASL interpretation services to deaf and hard of hearing patients
throughout the continuum of healthcare,” said Alfredo Ramirez, President and
CEO of Vyopta. “The vAdapt Suite helps healthcare service providers conform
to accessibility requirements in the Americans with Disabilities Act
(ADA).”
About Vyopta Incorporated
Vyopta develops powerful software applications that integrate TelePresence
video into mission critical processes. Vyopta’s solutions help clients –
from Fortune 500 to small businesses – transform current business models for
more efficient and effective performance in areas such as high-touch
customer sales, services and telehealth. For more information on Vyopta,
visit http://www.vyopta.com.
About SKC Communications
Founded in 1986 as a Plantronics headset distributor, SKC has grown to
become a full-service communications technology integrator, offering
solutions in headsets, voice, videoconferencing and audio/visual
integration. SKC provides technology solutions that enable its clients to
better collaborate, communicate and connect with their key stakeholders –
any time and any place. SKC focuses on ensuring you have the right
communications technology to achieve your business goals now and in the
future. For more information on SKC, visit http://www.skccom.com.
About The Betty and Leonard Phillips Deaf Action Center of Louisiana
The Betty and Leonard Phillips Deaf Action Center is a private non-profit,
IRS 501(c)(3), community service organization, serving approximately 18,00
deaf, hard of hearing, multi-handicapped deaf. Established in 1982, the
Center provides comprehensive services through one central agency to “bridge
the gap” between the hearing and deaf worlds. For information about DAC,
visit http://www.deafactioncenter.org